Question 1

How long does 65 plushies last?

Accepted Answer

That varies depending on the frequency the machine is used. But typically 50 plushies last around 3.5-4 hours. Additional plushies are available for purchase, please inquire for more information

Question 2

Can I bring my own plush toys or own items to claw?

Accepted Answer

If you would like to bring your own plush toys they would have to be smaller than 7 inches for it to work. We welcome additional personal items however they would be matched to a colored rubber band. When the plush toy is won we would hand out the corresponding prize with it. This service would be an additional $199.

Question 3

What kind of service do you provide?

Accepted Answer

We operate an event rental service that provides your guests with equipments such as Claw Machine, Photobooth and Arcade Machine. Our machines offer unlimited plays and unlimited usage throughout the duration of the event. We are here to help you deliver both an engaging and memorable experience for you and your guests. Our premium machines are tailored to keep guests entertained and provide a world class experience!

Question 4

Why pick Captivate?

Accepted Answer

We have put ourselves in your shoes; searching for methods to entertain your guests, the hassle that comes along with organizing an event – it is not easy. We are here to help remove the hassle and deliver the best experience for your guests. We are going to do that by providing you with rental equipment that is unique and modern. For instance, our
claw machine rental service contains high quality plushies, and a premium color-changing LED claw machine(s) with music.  Our infinity photobooth provides guests with unlimited prints and customizable green screen effects!

Question 5

如果抓娃娃机太难了，人们赢不了怎么办？

Accepted Answer

我们希望确保您的宾客都能赢得奖品，并享有公平的赢奖机会。因此，如果宾客赢得的奖品不足，我们保证为宾客提供最低数量的毛绒玩具。最低毛绒玩具数量取决于您选择的套餐，如果您想确保每位宾客都能获得奖品，您可以选择增加最低数量！

Question 6

How many plays do you get? (Claw Machine)

Accepted Answer

We are happy to provide you and your guests, unlimited plays and unlimited wins! During your event, our staff member will ensure guests are all getting a chance to play in an orderly fashion.

Question 7

What does the day of my event look like? Do you staff your machines?

Accepted Answer

We arrive an hour before the event and will contact your designated contact person upon arrival to be shown where you would like your machine set up, along access to the closest 120V electrical outlet and the dedicated on-site parking stall for our staff. During the event our operators will be present to entertain your guests and happily move things smoothly. They will also ensure that the guaranteed number of plushies are being won, and will give them out towards the end of your event if they are not. At the end of the event, we will politely let your guests know our time of closure and begin
breakdown. Breakdown typically takes us 45 minutes.

Question 8

Are there any last minute booking fees?

Accepted Answer

Bookings less 1 month prior are subject to a $100, rush booking fee.

Question 9

我可以更改日期吗？

Accepted Answer

当然，我们要求所有日期变更都必须在活动开始前至少 14 天通过电子邮件或电话通知我们。

Question 10

你们的取消政策是什么？

Accepted Answer

50% 的首期押金不可退还，但如果您已全额付款并希望取消，则您的 50% 付款（不包括押金）将退还，但需支付 200 美元的取消费。

Question 11

Which areas do you cover?

Accepted Answer

We cover the areas below:

Delivery Fee Included:
Vancouver                     
Burnaby
Richmond
Port Coquitlam
Coquitlam
West Vancouver
North Vancouver
Port Moody​
New Westminster

Flat $100 Delivery Fee
UBC
Pitt Meadows
Surrey
Langley
Delta
Whiterock 
Maple Ridge

Question 12

Can we not use your plushies altogether and bring our own?

Accepted Answer

Absolutely. We would take $300 off the price of the claw machine and you are welcome to bring up to 50 plushies of your own. (7 inches maximum in size)

常见问题解答